Bytpal Solutions

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Privacy Policy

Effective Date: January 23, 2026

Bytepal Solutions LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, purchase our IT services, or use our remote technical support.

 

1. Information We Collect

We collect several types of information to provide and improve our services to you:

  • Personal Identifiers: Name, physical address, email address, phone number, and WhatsApp number.
  • Technical Data: IP address, Device ID, browser type, and tracking cookies.
  • Service Data: Information provided during remote support sessions via Zoho Connect or other remote tools.

2. How We Collect Data

We collect information through:

  • Direct interactions (contact forms, service requests, communications)
  • Automated technologies (cookies, analytics tools)
  • Third-party sources (business partners, public databases)

3. How We Use Your Information

We use your data for the following business purposes:

  • To fulfill service requests and provide remote IT support.
  • To process payments via Stripe (we do not store your full credit card numbers).
  • To activate software licenses (e.g., Malwarebytes) on your behalf.
  • To communicate via WhatsApp or email regarding service updates.

4. Data Sharing & Third Parties

We do not sell your personal data. We share information only as necessary to provide our services:

  • Software Partners: We share your Name and Email with third-party providers like Malwarebytes solely for license activation.
  • Payment Processors: Financial data is handled securely by Stripe.
  • Service Infrastructure: Your data is stored and processed on Amazon Web Services (AWS) servers.

6. International Data Transfer

Bytepal Solutions LLC is a US-based company. However, our technical support and service delivery operations are conducted by our partner entity, Bytepal Solutions Pvt Ltd, located in India. By using our services, you acknowledge that your personal information will be transferred to and processed in India. We ensure a high level of data protection through Standard Contractual Clauses and secure AWS cloud infrastructure.

 

7. Independent Provider Disclosure

Bytepal Solutions LLC is an independent provider of remote technical support and an authorized reseller of third-party software. We are not affiliated with, endorsed by, or sponsored by Microsoft, Apple, or any other computer hardware or software brands unless explicitly stated.

8. Your Privacy Rights

Depending on your location, you have the following rights:

  • Right to Know/Access: Request a list of data we have collected about you.
  • Right to Delete: Request that we permanently delete your personal information.
  • Right to Correct: Request that we fix inaccurate personal data.
  • Right to Opt-Out: While we do not “sell” data in the traditional sense, you may opt-out of third-party tracking cookies via your browser settings.

9. Security & Retention

We implement industry-standard security measures, including encryption and secure server protocols. We retain your data only as long as necessary to fulfill your service contract or as required by US law for tax and accounting purposes.

10. Intercompany & Service Delivery Disclosure

Global Operations & Affiliates: Bytepal Solutions LLC (the “Company”), a Wyoming limited liability company, serves as the primary contracting and billing entity for all US and international clients. To provide 24/7 technical support and efficient service delivery, the Company utilizes its global affiliate, Bytepal Solutions Private Limited, located in India, as a dedicated service provider.

Data Handling & Infrastructure: By using our services, you acknowledge and agree that your personal data and technical information may be accessed and processed by our Indian affiliate for the sole purpose of fulfilling your service requests. All such data is managed through the Company’s centralized infrastructure on Amazon Web Services (AWS) and Zoho Connect, which are governed by the Company’s security protocols. Our Indian affiliate is contractually bound to maintain data confidentiality and security standards consistent with US federal and state privacy laws.

11. Refund & Cancellation Policy

  • Fixed Projects: Full refund is available only if requested before project kickoff.
  • Milestones: Once a technical milestone is delivered and approved by the Client, the payment for that milestone is non-refundable.
  • Cancellations: For ongoing support, a 14-day written notice is required. Any work already performed by our India team during the billing cycle will be billed at cost.
  • Processing: All refunds are issued by Bytepal Solutions LLC (USA) via the original payment method.

12. Contact Us

To exercise your privacy rights or ask questions about this policy, please contact us at:

Bytepal Solutions LLC

30 N Gould St, STE R
Sheridan, WY 82801

Email: privacy@bytepalsolutions.com

Phone: +1 855 522 6863

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact

Disclaimer: Bytepal Solutions LLC (USA) manages marketing, customer acquisition, contracts, and billing. Technical support and service delivery are provided by Bytepal Solution Pvt Ltd (India). Bytepal Solutions is an independent IT services provider and is not affiliated with Microsoft, Apple, or any other brand.

© 2026 Bytepal Solutions Pvt Ltd. All rights reserved.